UPDATE: Xbox One issues and errors that users have been experiencing with their consoles this evening should now be resolved, Microsoft has said.
“The issues surrounding Xbox One console startup, sign-in, title update errors, and our status page have now been resolved,” Microsoft’s Xbox Support team wrote on its Twitter feed, “Thank you for sticking with us while our teams addressed these issues and we appreciate the reports. As always, we’re here and we’re listening.”
The issues surrounding Xbox One console startup, sign-in, title update errors, and our status page have now been resolved. Thank you for sticking with us while our teams addressed these issues and we appreciate the reports. As always, we’re here and we’re listening.
— Xbox Support (@XboxSupport) January 30, 2019
In a separate post, Xbox Program Manager Brad Rossetti wrote that console service changes had been rolled back and that players should “please reboot to confirm the issue is fixed.” According to Eurogamer’s Tom Phillips, who’s been perched diligently by his Xbox One throughout the evening’s events, the rollback does indeed appear to have done the trick.
ORIGINAL STORY: Microsoft says it’s “actively investigating” widespread reports that Xbox One players have been unable to successfully sign-in to their consoles this evening.
Many Xbox One users have taken to social media and community forums to report experiencing impassable black screens when attempting to sign-in to their consoles, preventing access to the console’s dashboard. Others, meanwhile, (including Eurogamer’s Tom Phillips) have reported success in accessing the dashboard but only when forcing the console offline – and apps and games still refuse to load, even then.
In response to the news, Microsoft’s official Xbox Support moved to assure players via Twitter that its “engineers are actively investigating and working” to address reports of “Xbox One console startup, title update and sign-in errors”.
Our engineers are actively investigating and working on the issues outlined in our initial post. In the meantime, keep an eye out on our Service Status page for updates while this issue is worked on: https://t.co/99xfLMWcZW https://t.co/NwHUySgBvL
— Xbox Support (@XboxSupport) January 30, 2019
Xbox Program Manager Brad Rossetti also tweeted to say that the team has “identified the service causing the black screens [and is] working on rolling back the service change”.
Xbox One Users – we have identified the service causing the black screens and working on rolling back the service change – please be patient.
— Brad Rossetti (@WorkWombatman) January 30, 2019
While the issue is ongoing, Xbox Support recommends keeping an eye on the Xbox Live Status page. “We will keep everyone informed once we have more information to share,” it wrote, “Thank you all for your patience.” I’ll update this story as more information comes in.
Be the first to comment